Pillows.com is not affiliated with MyPillow. Pillows.com is a veteran owned business located in Denver, CO.
Our customer service will be out of office for Christmas Break 12/21/24 - 12/25/24 and 12/31/24 - 1/1/25. All emails, calls, and texts will be replied to once we are back. Orders placed after 11/25/24 have an extended return period through 1/31/25.
FAQ
When will my order ship?
Orders typically ship within 2-3 business days. Backordered items will have shipping dates on the product pages detailing when those items will ship. You will get an email with tracking once your item has shipped. MALOUF items can take up to 10 business days to process before it ships. We will email tracking for those items as soon as possible.
How do I pick the best pillow for me?
Try using our PILLOW FINDER on our website to help narrow down your search - https://www.pillows.com/pillow-finder.html
Are these the ACTUAL pillows I experienced at the hotel?
YES! These are real hotel pillows. Please note, hotels don't use 1 type of pillow in all their hotels. Most hotels will have anywhere between 3-10 different types of pillows floating around the rooms. The best way to know which one you liked is to look at the tag when you are in the hotel. If you didn't get a chance to look at the tag, our bedding experts can help narrow down your search.
Can I return or exchange my order?
Pillows.com has a great return and exchange policy for you. You can process a FREE shipping return with money back in the first 30 days or your order. You have up to 90 days to process up to 3 FREE shipping exchanges. Our bedding experts will help you process a return or exchange through email at sleepbetter@pillows.com.
Where is my refund?
Pillows.com starts the refund process once we receive your order back into our warehouse. It can take up to 15 business days after we get your box, to see the refund credited back onto your payment method.
What you can expect if you place an order at Pillows.com?
Customer Service: We can be contacted by email at sleepbetter@pillows.com. We will respond to all email inquiries within 1 business day. We are dedicated to resolving any customer service issue in a timely manner. Order confirmation and shipping confirmation emails will be sent. Order status information is available 24 hours a day at our website.
Contact Information:
- Email - sleepbetter@pillows.com
- Customer Service Phone Number: 1-800-720-6973 (Available 8am-4pm Mountain)
- Address - 2200 S. Valentia St. Denver CO, 80231