I love these pillows and you all are awesome!
I am very pleased with my experience with Pillows.com. They are very attentive, and super helpful. My order arrived faster than I expected and any questions I had, they answered quickly! Will continue to do business with them.
The packing and shipping were fine, although an interim notice on status would have been helpful. I had to locate the receipt to confirm the order since I didn't see anything from you about fulfillment and shipping. May decide to return it. The order page showed a graphic that lead me to believe the queen size pillow was between soft and firm. However, the pillow tag is ID'd as firm and it is a bit too firm, not what I experienced at Holiday Inn Express. I'll try it another day or two. How do I return it?