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FAQs

Have a question that isn’t answered about your potential pillow or bedding? Let us do the research for you!

General Questions

Although a few of our pillows do come to us in retail packaging, a majority of them are sent to us in bulk packaging. Because most of the pillows that we offer are only available to wholesale customers there is little need for individual packaging of the pillows. We still like to give our customers a retail experience, so for the items that are sent us in bulk packaging, we repackage them in our own pillow bags and send them out to you.

TA: A large amount of email that we respond to deals with sleep position and trying to find the most comfortable and supportive pillow for that position. Side sleepers especially need support and a proper position to avoid neck pain. Most studies show that side sleeping with slightly bent legs and using a body pillow between the knees is excellent for spine position. For your head using a puffy synthetic or larger fill down/feather pillow will ensure your head and neck stay in proper alignment. For people that prefer down and softer pillows using two will allow for proper support and comfort. The key to side sleeping is remembering to keep the spine angle, legs and head all on a parallel plane to ensure no pain come morning. Sleep Well. Live Well.

It depends on the type of pillow and its functionality. We would recommend evaluating your pillows occasionally to test for comfort and support. You can do this by checking to see if the batting or foam inside the pillow is lumpy, or for feather pillows if it can still be properly fluffed enough to offer support. If you are especially prone to allergies then you might want to change your pillow more frequently to avoid dust build up that’s inevitable over time. Bottom line, we would recommend changing your pillows every 2-3 years, and once a year if you have trouble with allergies.

Please enter the coupon code on the “Shipping and Billing” page of the checkout. The box to enter the code is near the bottom of the page. Once you have entered the code press “Apply”, and the discount will be applied to your order. If you have questions please feel free to contact our helpful staff by email: sleepbetter@pillows.com or call toll-free: 1-800-720-6973. Sleep well. Live well.

Most pillows can be washed at home. Here are some easy steps for you to follow. Step 1. Wash in cold water with a mild detergent. Step 2. Have the wash on the fastest spin cycle to ring out as much water as possible. Step 3. Dry on low. You will have to run the dryer for a few cycles to insure that the fill on the inside is fully dry! This process can take a few hours. If you are ever unsure how your pillow will hold up in the wash, check the wash instructions on the tag or take it into the dry cleaners. When it comes to foam pillows, you want to make sure you never wash these. You can take off most memory foam pillow cotton covers and wash those, however, only spot clean the foam pillow itself.

Yes! More specifically the pillowcases can cause acne. However, you can prevent acne by changing your pillowcases once a week and wash your pillow at least twice a year. It is always wise to use pillow protectors to help your pillows last longer and stay cleaner. Pillow protectors provide an extra layer between yourself and the pillow. They are also much easier to clean then a pillow.

This is a great questions! It all boils down to moisture. Those gross yellow stains can be caused by sweat, drool, makeup, chemicals or even wet hair. Most the time those yellow stains are harmless, however, if it is paired with a smell, definitely toss it and buy a new pillow. We recommend buying new pillows every 2 years so when you start seeing those yellow stains let it be a reminder to get new pillows soon.

Shipping

Orders typically ship within 2-3 business days. Backordered items will have shipping dates on the product pages detailing when those items will ship. You will get an email with tracking once your item has shipped. MALOUF items can take up to 10 business days to process before it ships. We will email tracking for those items as soon as possible.

We are currently not offering international shipping

Return & Exchanges

Pillows.com has a great return and exchange policy for you. You can process a FREE shipping return with money back in the first 30 days or your order. You have up to 90 days to process up to 3 FREE shipping exchanges. Our bedding experts will help you process a return or exchange through email at Sleepbetter@pillows.com.

Pillows.com starts the refund process once we receive your order back into our warehouse. It can take up to 15 business days after we get your box, to see the refund credited back onto your payment method.

Pillows

A down alternative pillow is filled with a silky-soft synthetic fiber that is meant to mimic the feel of goose or duck down. Down are the fuzzy little feathers that are underneath a bird

To be honest, most feather and down pillows are not free from allergens. Bedding companies over the years have discovered that dust particles attached to feathers and down, not the feathers/down themselves, cause allergies to flare up. One company, in particular, has made it their mission to provide allergen-free feather and down bedding to their consumers. This company is Pacific Coast Feather Company®. This company maintains thorough quality testing policies. Immediately after the feather/down reaches the United States, the product is tested to ensure their strict quality guidelines are met. They then place the feathers/down in large washers and begin their Hyperclean ™ process. They are then placed into drying bins. To ensure that all dust particles are removed, these feathers/down will run through this process 8 times. The Pacific Coast Feather Company ® is the only feather/down bedding manufacturer to be endorsed by the American Lung Association ®. Of course, even by going through a Hyperclean ™ process, allergens can still remain. For this reason we always recommend using both a pillow protector and pillow shams to make sure that there is a minimal possibility of material getting out of the pillow. As an added benefit a pillow protector will also help your new pillow last longer. If you have questions please feel free to contact our helpful staff by email: sleepbetter@pillows.com or call toll-free: 1-800-720-6973. Sleep well. Live well.

A: This is a common question for our customer service team. People who have been purchasing down and feather pillows for a long time know this natural products can occasionally have a natural odor from the reimnets of oil on the down and feathers. Most common reason this odor happens is moisture or heat on the down. Sometimes during the shipping process your pillow experiences heat and humidity. This will cause the down to release the smell from the oils on the feathers. Duck down and feather have a tendency to do this more than goose down and feather. An easy way to air out the odor is to leave your pillow outside in the fresh air and in the sun. You can also put your pillow in the dryer on low with a dryer sheet and let the dryer air it out for you.

Hotel Pillows

A: So, you stayed in a great hotel and loved the pillows? We bet you had the best sleep ever and you HAVE to have that exact pillow. How do you figure out the best way to order? First check out the tag. Check the tag as this offers great information. Look at the tag to see if it lists who the manufacturer is, check to see if the pillow has a name on the tag and what the fill is. It always helps to take a picture of the tag and keep it on hand for when you are ready to order. Here is our top selling pillows: Hilton ® Hotels use a variety of pillows on their bed. Our top selling pillows from Hilton ® Hotels are Down Dream ® Classic Soft and Classic Firm, Pacific Coast ® Touch of Down, Envirosleep ® Dream Surrender and Dream Surrender Firm, and the Martex ® Brentwood Gold Pillow. The Down Dreams ® Classic Soft and Classic Firm pillows allow guests their choice of support level. These pillows are filled with duck feathers and duck down. Pacific Coast ® Touch of Down pillow has a medium support level. The pillow-in-pillow construction, which created support but also extra softness and comfort, has the inner chamber filled with duck feather and down while the outer chamber is filled with goose down As allergies are always a concern, Hilton ® Hotels use Envirosleep ® Dream Surrender and Dream Surrender Firm which are filled with loft polyester clusters that offer a medium and firm support.The last pillow that a top seller from this hotel is the Martex ® Brentwood Gold Pillow which offers a medium-support that is filled with polyester. Our top selling Marriott ® pillows are Pacific Coast ® Down Surround, Down Dreams ® Classic Soft and Classic Firm, Envirosleep ® Dream Surrender and Dream Surrender Firm and Marriott ® Euro Square Pillow by Pacific Coast. The Pacific Coast ® Down Surround is an ideal match for most sleepers. This pillow has a supportive inner core filled with duck feathers and down, and a plush lofty outer chamber filled with goose down. Down Dreams ® Classic Soft and Classic Form allow guests their choice of support level. These pillows are filled with duck feathers and duck down. Another top seller that are often found is the same room is the Envirosleep ® Dream Surrender and Dream Surrender Firm. These pillows are filled with loft polyester clusters, and offer a medium and firm support, which makes both of these pillows great for side sleepers. The last pillow often found in the Marriott ® Hotel is the Marriott ® Euro Square Pillow by Pacific Coast ®. This pillow is perfect for adding a finishing touch to any room. This pillow is filled with polyester fiberfill. Our top selling Choice ® Hotel pillows are the Restful Nights Blue Label Firm and Green Label Soft Pillows. Choice ® Hotels like to give their guests a choice in the firmness level in their pillows because, like us, they understand that not everyone sleeps the same. The Green Label Soft Pillow offers sleepers a soft and malleable comfort that is usually great for stomach and back sleepers. The Blue Label Firm Pillow offers more stability and support which promotes proper spine alignment for side. It is also great for back sleepers who like their head elevated a little more. Our top selling Holiday Inn ® and Holiday Inn ® Express pillows are Holiday Inn Firm Support, Holiday Inn Soft Support, Holiday Inn Touch of Down by Pacific Coast and the Registry Infinity Extra Firm Pillows. The Holiday Inn ® and the Holiday Inn ® Express often have the Holiday Inn ® Firm Support and the Holiday Inn ® Soft Support pillows in the same room to offer guests their choice of support level. These pillows are filled with polyester. Another popular pillow found at the Holiday Inn ® is the Pacific Coast ® Touch of Down pillow. This pillow has a medium support level. The pillow-in-pillow construction, which created support but also extra softness and comfort, has the inner chamber filled with duck feather and down while the outer chamber is filled with goose down The last most popular pillow featured at the Holiday Inn ® and Holiday Inn ® Express is the Registry ® Infinity Extra Firm. This pillow is filled with polyester that offers a firm to extra firm support. Our top selling Hampton Inn ® pillows are Down Dream Classic Pillow Soft and Firm, Pacific Coast Touch of Down, Martex Brentwood Pillow, and Envirosleep Dream Surrender and Dream Surrender Firm. Down Dreams Classic Pillow Soft and Firm allow guests their choice of support level. These pillows are filled with duck feathers and duck down. The Pacific Coast ® Touch of Down has a medium support level. The pillow-in-pillow construction, which created support but also extra softness and comfort, has the inner chamber filled with duck feather and down while the outer chamber is filled with goose down The Martex ® Brentwood Pillow is a polyester filled pillow that offers a medium firm support, perfect for side and back sleepers. Another top seller that are often found is the same room is the Envirosleep ® Dream Surrender and Dream Surrender Firm. These pillows are filled with loft polyester clusters, and offer a medium and firm support, which makes both of these pillows great for side sleepers Our top selling Hyatt ® Hotel pillows are Down Etc. ® Rhapsode Wrap Down/Feather, Pacific Coast ® Double Down Surround, and Restful Nights ® Trillium. The Down Etc. ® Rhapsode Wrap Down/Feather is a firm pillow, perfect for side and back sleepers, is filled with white goose feathers and white goose down. The Pacific Coast ® Double Down Surround pillow is filled with feathers and down to create a medium firm pillow perfect for side and back sleepers. The last top seller featured at the Hyatt ® is the Restful Nights ® Trillium pillow. This gel Polyester filled pillow is moldable to customize the shape for maximum comfort. If you want to find the exact pillow that you slept on at your favorite hotel, the most important thing you can do is to jot down the information on the pillow * Are these the ACTUAL pillows I experienced at the hotel? YES! These are real hotel pillows. Please note, hotels don't use 1 type of pillow in all their hotels. Most hotels will have anywhere between 3-10 different types of pillows floating around the rooms. The best way to know which one you liked is to look at the tag when you are in the hotel. If you didn't get a chance to look at the tag, our bedding experts can help narrow down your search.

Bedding

A: Pillows.com carries various featherbeds that differ in the way they are built. Our featherbeds cater to all sleep styles and you are sure to find one that will meet your needs. Two of the most popular featherbeds featured at Pillows.com are the Pacific Coast