Privacy Policy

Privacy Policy for Pillows.com

Effective as of January 1, 2024

  1. Introduction: Welcome to pillows.com! We are committed to protecting the privacy and security of our customers and visitors. This Privacy Policy explains how we collect, use, share, and protect your personal information.

  2. Information We Collect:
  • Personal Identification Information: Name, email address, mailing address, phone number, etc., collected when you register, place an order, or contact us.
  • Payment Information: Credit/debit card details, PayPal information, etc., collected when you make a purchase.
  • Browsing Information: IP address, browser type, browsing history, and preferences collected through cookies and similar tracking technologies.
  1. How We Use Your Information:
  • To process and fulfill your orders.
  • To improve our website and product offerings.
  • For customer service and support.
  • For marketing purposes, with your consent where required.
  1. Sharing Your Information: We may share your information with:
  • Service providers who assist in our business operations (e.g., payment processing, shipping).
  • Law enforcement or government agencies if required by law.
  • Third-party partners for marketing purposes, only with your explicit consent.
  1. Data Security: We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Pillows.com is a safe and secure online retailer employing state of the art precautions to keep all our customer's information secure. Online we use SSL encryption provided by Shopify and PayPal that protects sensitive information such as credit card numbers. Sensitive information taken by phone is stored in our secure order management system which is PCI compliant.

  2. Your Rights: You have the right to:
  • Access the personal information we hold about you.
  • Request correction of any inaccurate data.
  • Opt-out of marketing communications.
  • Request deletion of your personal data under certain circumstances.
  • https://pillows.com/pages/ccpa-opt-out
  1. Children's Privacy: Our website is not intended for children under the age of 13, and we do not knowingly collect data from them.

  2. Changes to This Policy: We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on our website.

  3. Contact Us: For any questions or concerns about our privacy practices, please contact us at sleepbetter@pillows.com
  4. Third-Party Web Beacons: We use third-party web beacons on our website. These web beacons have been developed by Shopify and Google and are part of our hosting solution to help analyze where visitors go and what they do while visiting our website. Shopify may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.

  5. Links: This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personal information.