Pillows.com is dedicated to helping our customers find the perfect pillow or bedding! We understand that it can be challenging to shop for pillows online so we have a return and exchange program for you. Our Sleep Experts are committed to finding the bedding that gets you the great night of sleep you deserve.
We understand that sometimes orders do not work out. If you would like to return your order for a refund, please request a return within 30 days of receiving your order. You can request a return by calling 1-800-720-6973 or email us at email@example.com. We cannot guarantee a return if you are outside of the 30 day mark. Our customer service team will provide a return shipping label to use for returning your order. Please drop off your return at any UPS store or location. Return products must be in “Like New” condition. See below for more information.
Please contact our Sleep Experts within 30 days and request a refund on your original form of payment. Once the item is shipped back and inspected, you will receive the refund.
We are happy to set up an exchange within 90 days of receiving your original order. Customers can process up to 3 free shipping exchanges in the first 90 days of the original order. After the 90 days no exchanges can be made. A return with money back refund can only be made within the original orders first 30 days.
We will only issue a 50% credit. The product must be shipped with a Pillows.com RMA shipping label. We cannot reimburse shipping if our prepaid return label is not used. The customer is responsible for fitting the item back into the box provided or finding a suitable box to send the item back in. Pillows.com will not be responsible for providing extra boxes for returns. The customer must write the RMA on the box in an obvious location or include the original packing slip.
All Promotional Products that are Discounted 40% or More and Special Promotional Sales, i.e Buy One Get One Free Sales are FINAL SALE ITEMS. They cannot be returned or exchanged. Orders that were shipped the wrong item must reach out to us in the first 90 days to correct this mistake.