Shipping Policy: Pillows.com is dedicated to making sure that your purchase arrives in a timely manner. Please review our shipping policy and contact our bedding experts if you have any further questions.
Pillows.com ships on business days and shall not be liable for (i) any incidental or consequential damages or (ii) failure or delay in shipping goods hereunder if such failure or delay is due to an act of God, war, labor difficulties, accident, inability to obtain product, vendor backorders, vendor difficulties, short shipments, and other causes that are beyond the control of Pillows.com. Guarantee only includes ground residential shipping in the continental USA. It does not include international shipping or PO boxes.
Standard Shipping Methods (Savvy Saver, Ground, and PriorityMail): Standard Shipping Methods (Savvy Saver, Ground, and Priority Mail): Please note there may be processing delays due to the following: stock or backorder status, incorrect or incomplete shipping address provided, or incorrect payment or billing information provided. Transit times are estimates. Transit time cannot be guaranteed on non-expedited orders. If your order need to be delivered by a certain date, please choose the appropriate expedited (air) option at checkout. Please see below for further details.
Expedited Shipping (1 and 2 day air) Orders must be received by 1:00 pm EST to ship the same day. If received after 1:00 pm, orders will ship the following business day, Monday-Friday (excluding holidays). Please note that as expedited shipping (1 and 2 day air) cannot be delivered on weekends, please expect delivery on business days only.
Savvy Shipper - $9.99 or Free on Orders over $99: Pillows.com will determine the most efficient method of delivery based on your shipping address. These orders will ship via UPS SurePost or Fedex SmartPost, which final deliveries is provided by the US Postal Service. After your order is processed, transit time typically is 4 to 9 business days, Monday-Saturday.
Premium Shipping($19.99): Orders are delivered by FedEx or UPS Ground. Transit time is typically 2-4 business days after order is processed, with delivery Tuesday-Saturday.
Expedited Shipping (1 and 2 day air): Orders received by 1:00 pm EST will be shipped the same day. Orders received after 1:00 pm will ship the following business day. Please note: as Fedex do not deliver air shipments on weekends, please expect delivery on business days only.
Alaska/Hawaii/US Territories: Orders are shipped via the US Postal Service Parcel or Priority Mail. Please note that orders shipping via USPS need to be placed by 9:00 am EST to ship the same day. Both of the USPS services are priced based on your order, with prices calculated at checkout. USPS Parcel typically takes 4-14 business days in transit, and Priority Mail typically takes 1-5 business days. Parcel tends to be more variable than Priority and as such, delivery estimates cannot be guaranteed. PO boxes are accepted on all Alaska, Hawaii, and US Territories orders. Alaska/Hawaii/US Territories are excluded from the FREE SHIPPING EXCHANGES.
Have a PO Box? Please select the free Domestic Savvy Shipper option. Ground and air services cannot deliver orders to PO boxes. For Domestic Savvy Shipper orders: if USPS cannot deliver to your physical address, but Fedex or UPS can, please list BOTH your physical address and your PO box, each on their own line, in your shipping address. This will ensure that no matter which service has final delivery of your order, that you will receive your package in a timely manner. See below for an example:
123 Main St
PO Box 1
Denver CO 80231
Shipping to an APO? We'll ship your order via USPS (transit time varies) for free over $99 and a flat $9.99 for orders under $99.
International Shipping: We are currently not offering international shipping
We do not ship orders to addresses that are not registered with your credit card company. We reserve the right to contact your credit card company in order to verify that an address is approved for shipment under address verification guidelines.