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Free Shipping and Free Returns Free shipping on orders over $99 and prepaid return label. See details.
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Pillows.com is dedicated to making sure that your purchase arrives in a timely manner. Please review our shipping policy and contact our bedding experts if you have any further questions.
Pillows.com ships on business days and shall not be liable for (i) any incidental or consequential damages or (ii) failure or delay in shipping goods hereunder if such failure or delay is due to an act of God, war, labor difficulties, accident, inability to obtain product, vendor back-orders, vendor difficulties, short shipments, and other causes that are beyond the control of Pillows.com.
At pillows.com we pride ourselves on our next business day order processing and packaging. You will receive a tracking number once your order is processed. After a tracking number has been provided, our ability to edit your order is severely limited. When you will receive your order is dependent on the shipping service selected.
Please select the Savvy Shipper option. Ground and air services cannot deliver orders to PO boxes. For Savvy Shipper orders: if USPS cannot deliver to your physical address, but Fedex or UPS can, please list BOTH your physical address and your PO box, each on their own line, in your shipping address. This will ensure that no matter which service has final delivery of your order, that you will receive your package in a timely manner. See below for an example:
123 Main St
PO Box 1
Denver, CO 80231
Pillows.com has a great return and exchange policy for you. You can process a FREE shipping return with money back in the first 30 days or your order. A return with money back refund can only be made within the original orders first 30 days. We do not refund original shipping charges. You have up to 90 days to process up to 3 FREE shipping exchanges. Our bedding experts will help you process a return or exchange through email at Sleepbetter@pillows.com.