I had experienced the comfort of a new pillow so I knew what I wanted to order & found it on Pillows.com! So I placed an order & received an email confirming the order & to wait 2 3 days for processing the order. That was February 25th. So giving it was the weekend I waited till March 01 & still no email. So I was eating lunch when the doorbell rang to my surprise my pillow had arrived. I checked my email once again & found a tracking number for UPS! My package arrivedFed Ex. Overall very pleased with Pillows.com Just concerned with the communication messages!